Privacy Policy

Effective Date: 2025-07-31

limonow (“we,” “our,” or “us”) provides software-as-a-service (SaaS) solutions designed to help limousine businesses manage leads, bookings, staff assignments, and customer communications. This Privacy Policy explains how we collect, use, and protect your information.

1. Information We Collect

We only collect the information necessary to provide our services, including:

• Account Information – Name, email, business name, business office address, and payment details for your subscription.
• Subscription Transaction Records – Billing history, subscription plan details, payment confirmations, and renewal records.
• Business Data – Lead and customer details you choose to store in our platform, including customer names, contact details, and trip information.
• Customer Trip Location Data – Pickup locations, dropoff locations, intermediate stops, and related scheduling details.
• Usage Data – Essential system logs to ensure software functionality and security.

We do not use non-essential tracking or marketing cookies. We only store essential cookies to enable secure login sessions and core features of the website and software.

2. How We Use Your Information

• Provide and maintain our services.
• Enable core features, including quote generation, booking management, staff dashboards, and automated email reminders.
• Process payments and manage subscriptions.
• Respond to your support requests.

3. Data Sharing

We do not sell your personal data. We may share your information only with:

• Service providers necessary for payment processing, hosting, and secure data storage.
• Our integration partner GNet for the purpose of securely transferring lead and trip data to your dispatch software (such as LimoAnywhere) and retrieving quotes from that software. GNet acts as a technology bridge between limonow and your dispatch platform.
• Legal authorities if required by law.

4. Data Retention & Deletion Requests

You have the right to request deletion of your account and associated data at any time by contacting info@limonow.io. Upon verification, we will delete your data within a reasonable period, unless retention is required by law.

5. Cookies

We only use essential cookies for authentication, security, and service functionality. We do not use cookies for advertising or tracking purposes.

6. Security

We use industry-standard measures to protect your data from unauthorized access, alteration, or loss.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice in your account dashboard.

Contact:
For privacy-related inquiries, email us at: info@limonow.io